Effective Date: January 1, 2025
Last Updated: March 12, 2026

At TFAST HUB (https://tfasthub.test), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your information. This policy applies to all users of our website and services.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, or contact our support team, we may collect:

• Full name and username
• Email address
• Phone number
• Country and preferred currency
• Payment information (transaction IDs, mobile money numbers — we do NOT store full card numbers)
• Social media profile URLs submitted with orders
• Messages sent through our live chat or support system

1.2 Information Collected Automatically

When you visit or use our platform, we automatically collect:

• IP address (anonymized/hashed for analytics)
• Browser type, version, and language
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Session identifiers

1.3 Information from Third Parties

• Payment confirmation data from payment processors (Flutterwave, mobile money operators, cryptocurrency processors)
• Social login data if you sign in through Google or other OAuth providers (name, email, profile picture)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your orders, manage your account, and deliver the social media marketing services you purchase.
• Payment Processing: To verify and process deposits and transactions through our supported payment methods.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
• Platform Improvement: To analyze usage patterns, optimize our platform performance, and develop new features.
• Security: To detect and prevent fraud, abuse, unauthorized access, and other security threats.
• Communication: To send important service updates, order status notifications, and promotional offers (with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We may share limited data with:

• Payment Processors: Flutterwave, MTN Mobile Money, Airtel Money, M-Pesa, and cryptocurrency payment processors — only the data necessary to complete your transaction.
• Service Providers: Third-party providers who assist us in operating our platform (hosting, analytics, email delivery). These providers are contractually obligated to protect your data.
• Legal Authorities: When required by law, court order, or government regulation, or to protect the rights, property, or safety of TFAST HUB, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• All data transmission is encrypted using SSL/TLS (HTTPS).
• Passwords are hashed using bcrypt — we never store passwords in plain text.
• IP addresses used for analytics are hashed/anonymized.
• Payment card details are never stored on our servers — all card processing is handled by PCI-compliant payment processors.
• Access to user data is restricted to authorized personnel on a need-to-know basis.
• Regular security audits and monitoring are performed on our infrastructure.

While we take every reasonable precaution, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security but will notify affected users promptly in the event of a data breach.

5. Data Retention

• Account Data: Retained for as long as your account is active, and for up to 12 months after account deletion to resolve any outstanding issues.
• Order History: Retained for 24 months for service continuity, refill processing, and dispute resolution.
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely for trend analysis.
• Support Conversations: Retained for up to 12 months after resolution.
• Financial Records: Retained as required by applicable tax and financial regulations.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Data Portability: Request your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us through our support channels. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

8. Children's Privacy

TFAST HUB is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will promptly delete it. If you believe a child has provided us with personal data, please contact us immediately.

9. International Data Transfers

TFAST HUB operates from Uganda and serves users globally. Your data may be processed in countries other than your own, including countries that may have different data protection standards. By using our services, you consent to the transfer of your information to these countries. We take reasonable steps to ensure your data receives adequate protection regardless of where it is processed.

10. Third-Party Links

Our platform may contain links to third-party websites (social media platforms, payment processors, etc.). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Website: https://tfasthub.test
• Live Chat: Available 24/7 on our website
• Email: Contact us through our platform support system