Effective Date: January 1, 2025
Last Updated: March 12, 2026

At TFAST HUB, we want every customer to have a positive experience. This Refund Policy explains when and how refunds are processed for our social media marketing services. Please read this policy carefully before placing orders on our platform.

1. How Refunds Work at TFAST HUB

TFAST HUB operates on a prepaid wallet system. You add funds to your account balance and use that balance to place orders. Refunds are processed as credits to your TFAST HUB account balance, not as cash refunds to your original payment method. This allows for instant refund processing and immediate reuse of funds.

2. Automatic Refunds (Partial Delivery)

If an order cannot be fully completed, our system automatically refunds the undelivered portion to your account balance. For example:

• You order 10,000 Instagram followers but only 7,500 are delivered before the order completes.
• The cost of the remaining 2,500 undelivered followers is automatically credited back to your account balance.

Automatic partial refunds typically process within 1-24 hours after an order is marked as partially completed.

3. Eligible Refund Scenarios

You may request a refund in the following situations:

• Non-Delivery: An order has been in "Pending" or "In Progress" status for more than 72 hours with no delivery progress.
• Wrong Delivery: Services were delivered to the wrong account or incorrect URL (if the error was on our system's side, not a user-provided incorrect link).
• Duplicate Orders: You were accidentally charged twice for the same order due to a system error.
• Service Unavailability: A service was removed or disabled after you placed your order but before delivery began.

4. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Completed Orders: Orders that have been fully delivered as described in the service listing.
• Incorrect Links: If you provided the wrong URL, username, or link when placing the order. Always double-check your order details before submitting.
• Private/Restricted Accounts: If your social media account is set to private, or if privacy settings prevent delivery. Ensure your account is public before ordering.
• Account Changes: If you changed your username, deleted your account, or modified privacy settings during delivery.
• Natural Drops: Followers, likes, or views that drop after delivery due to social media platform purges, algorithm updates, or inactive account removals. Some services include a refill guarantee — check the service description.
• Password Changes: If you changed your account password during an active order that requires login credentials.
• Terms Violations: If your account was suspended or banned by the social media platform during or after delivery.
• Drip-Feed Orders in Progress: Drip-feed orders that are actively delivering cannot be cancelled mid-delivery.

5. How to Request a Refund

To request a refund:

1. Log in to your TFAST HUB account.
2. Navigate to your Order History and locate the order in question.
3. Note the Order ID and the specific issue you are experiencing.
4. Contact our support team via Live Chat (available 24/7) or through our Support Ticket system.
5. Provide your Order ID, a description of the issue, and any relevant screenshots.

Our support team will review your request and respond within 24-48 hours. Please do not submit multiple requests for the same order — this does not speed up the process.

6. Refill Guarantee vs. Refund

Many of our services include a refill guarantee (noted in the service description). If you experience drops within the guarantee period:

• Submit a refill request through our platform rather than a refund request.
• Our system will automatically re-process the dropped quantity at no additional cost.
• Refill guarantees do not apply if your account was deleted, made private, or banned by the social media platform.

7. Deposit Refunds (Cash Refunds to Payment Method)

We generally do not issue cash refunds to your original payment method (Mobile Money, card, cryptocurrency, etc.). However, we may consider exceptions in extraordinary circumstances:

• Accidental duplicate deposits caused by a verified system error.
• Deposits made to a permanently suspended account (at our sole discretion).

Cash refund requests, if approved, may take 7-14 business days to process depending on the payment method. Transaction fees may apply.

8. Dispute Resolution

If you are unsatisfied with the outcome of a refund request:

1. Reply to the support ticket with additional details or evidence.
2. Request escalation to a senior support representative.
3. We will make a final determination within 72 hours of escalation.

Filing a chargeback or payment dispute with your bank or mobile money operator without first attempting to resolve the issue with us may result in immediate account suspension and forfeiture of remaining balance.

9. Changes to This Refund Policy

TFAST HUB reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For refund inquiries or support:

• Live Chat: Available 24/7 on tfasthub.test
• Support Tickets: Submit through your account dashboard
• Response Time: Within 24-48 hours